Returns Policy

What are the return conditions?

Before you proceed with a return, it is essential to be aware of Forgive Them 's return policy.

The purchased items are covered by a full manufacturer's warranty. In addition, you have the right to return the items within 14 days of receipt* if they do not meet your expectations. Within this period, you can cancel your order without giving a reason. After cancellation, you then have another 14 days to return the product. The full order amount, including shipping costs, will then be credited. Please note: the costs for returning the product from your location to the webshop are at your own expense. Consult the website of your carrier for exact rates.

If you use your right of withdrawal, you must return the product including all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur. You can easily request a return via our website. As soon as we have received the product in good order, we will refund the order amount due within 14 days.

*Please note: Not all items can be returned once they have been used, especially hygiene products or products posing a health risk where the seal has been broken, such as underwear.

You can only cancel the agreement by means of a clear statement. You can do this by following the steps on our RETURNS page, after you have informed Forgive Them of your wish to return.

Once Forgive Them has received your clear statement, we will refund all payments made by you (including shipping costs) within 14 days. This refund will be made via the same payment method that you used for the purchase.

Please note that you may be held liable for any diminished value of the item if you have used it in any way other than in a physical store.

Forgive Them emphasizes that the hang tags must remain attached to the item when returning.